We hope that you enjoy the range of creative products we offer. We strive to provide 100% customer satisfaction. However, if a customer is not completely satisfied with their purchase they may be entitled to an exchange/refund. The customer must submit online their intention to return/exchange their purchased items stating the reason for the return.

No returns, refunds or exchanges can be redeemed via Cass Art Qatar store. Returns can only be transacted online. Signed up customers may login into My Account to initiate all returns. Guest users may initiate their returns by clicking here.

General Return (Non-Faulty Items)

Login into My Account to initiate a return within 14 days of receipt of goods.

Goods can be returned within 14 days of receipt of the order to exchange for another item (same value or higher) or a refund. Returns/exchanges will only be processed if the returned or exchanged items are returned in their original box/packaging with all tags intact and in a saleable condition and unused. Items not returned in their original packaging may not be accepted and may be returned to the customer without refund/exchange. The returned items can only be collected at Cass Art Qatar.

The returned parcel must be accompanied by the original packing list with the returned items highlighted, with an indication of the reason for return and signed by the customer.

Faulty Return

It is the responsibility of the customer to inspect the goods upon receiving the parcel to ensure the items are in good condition. Should the items not be in good condition the customer must initiate a return by logging into My Account within 3 days of receipt of their parcel.

All refunds will be made excluding the original delivery charges applied when placing the order.

Log in to My Account to confirm your drop off of returned items to Cass Art Qatar.

Customers who opted for “Free Collection” at Cass Art Qatar when initially placing an order can only drop off their returns at Cass Art Qatar. Customers must complete the online process via My Account even if they are dropping off the item at Cass Art Qatar. The customer must take the items in their original condition and packaging along with the original packing list within 14 days from receipt of their order (General Return) or within 3 days (Faulty Return).

A member of our staff will accept the returned parcel from the customer and will note the state of the items when returned. The customer will be asked to confirm the condition of the items at the time of return and sign a returns confirmation form.

Exchanges can only be made for items of the same or higher value as the returned items. Cass Art Qatar will dispatch a replacement item once the original items have been returned and Cass Art Qatar has checked that the condition of the items is satisfactory for resale. The customer must:

• Click on the relevant order and select the items they wish to exchange, indicating the reason for return from the drop-down menu.
• Confirm their return by clicking on Create Return. Once the return is processed, a collection of the parcel will be initiated, or you will receive a confirmation to drop off your items in our store. 
• Once the parcel is received by our team, the customer will be notified, and the return will be processed

Collection and Delivery of Exchanged or Replaced Items

If items are returned for an exchange, the replacement goods will be available for collection at Cass Art Qatar (free of charge) or sent to the customer’s postal address with delivery charge applied.

• We will issue a full refund for items purchased online that are returned according to the Online Refund and Exchange Policy. In the case of returns for unwanted items, the refund will be credited to the original purchaser's credit/debit card which was used to make the original purchase and will exclude delivery costs.
• For items returned as faulty, the customer will receive a full refund inclusive of the delivery cost paid by the customer.